Overspray Claim Management at Nationwide Overspray

Why choose Nationwide Nationwide Overspray for all your overspray removal and overspray claim management needs? To start, Nationwide Overspray has years of experience in taking care of you and your car, and we have processed over 400,00 claims. Here, we explain the causes of overspray and the process of overspray claim management.

Process Of Overspray Claim Management

Nationwide Overspray Are The Experts

Since 1982, Nationwide Overspray has processed over 400,000 claims involving hail, paint overspray, and other contamination on vehicles. The company is fully insured, with uniformed certified technicians ready to respond within 24 hours to handle any size claim. Removal techniques have been refined and improved over years. The company is ISO 9001:2015 Certified.

What Is Overspray?

Overspray is any airborne foreign contaminant, usually from the result of painting projects or industrial fallout, that is capable of blowing miles away and landing on any surface.

How Does Overspray Occur?

Wind

Elevation

Temperature

Application

Overspray is the portion or amount of sprayed paint or other non water-soluble material that does not land on the intended target. It is an unintended consequence of a spray project and can vary in the extent of damage from light to heavy.

The object of any paint or spray project is to confine the sprayed material to the intended target. However, not all of the application will be confined to the target and the resulting overspray will settle onto painted surfaces and can seriously degrade or damage that surface. Most of the time that means a car or group of cars adjacent to the target area.

Common reasons for producing unintentional overspray are triggering the sprayer off the target, using improper spray head to target distances or maybe the angle of application is improper. Air and wind flow conditions can also create overspray and increase the distance traveled and intensity of the overspray.

In other words, wind speed and elevation will create overspray even if the triggering is on target and at an acceptable distance from the target. Working on outdoor commercial projects is a perfect example of sudden wind gusts combined with project elevation, carrying paint mist downwind and landing on car surfaces. Preventing overspray requires staying on target and if possible, avoiding windy days.

Types Of Overspray

Urethane Foam

Urethane foam is used for insulation, such as roofs. It is useful for insulation as it can be delivered in the form of a spray, which then hardens. This means the foam can be applied to any area and will fit the space perfectly. Since it is sprayed outdoors, there is a high probability of overspray. It is a one of the most difficult substances to remove.

Latex Paint

Latex Paint is paint that has a latex binder and can be removed while it is wet by applying water. If allowed to dry on a vehicle, the least aggressive method of removal has positive results.

Road Spray

Road spray is debris on or off a road. Road debris includes substances, materials, and objects that are foreign to the normal roadway environment. Examples include tar, asphalt, concrete and other foreign substances. Special methods are employed to remove the material safely.

Vandalism

Spray paint is the most common form of vandalism. This type of overspray is usually confined to a single car. Spray paint can be removed safely and takes softening of the paint to remove successfully.

Epoxy

Any of various usually thermosetting resins capable of forming tight cross-linked polymer structures characterized by toughness, strong adhesion, and low shrinkage, used especially in surface coatings and adhesives. Epoxy is the most common form of overspray due to it’s wide use in many commercial applications. When sprayed without protection, the result is small dots that sometimes cannot be seen on the vehicle. The surface feels rough to the touch like sandpaper. Epoxy will not penetrate the clear coat and can be removed safely from smooth surfaces.

Chemical Fallout

The settling to the ground of airborne particles ejected into the atmosphere from the earth by explosions, eruptions, forest fires, industrial plants or rail facilities. Examples of chemical fallout include iron dust, soot or volcanic ash. Each overspray event is evaluated to find the best method of removal.

Removing Overspray

Removing overspray is done by hand. The process is nonabrasive and eliminates the need for repainting the vehicle. Repainting a vehicle increases the cost of a claim significantly and diminishing the value of the vehicle. This type of process is recommended by dealerships and is manufacturer approved. In some cases, shaving by qualified technicians may be necessary.

The Claims Process

Upon Contacting The Overspray Company

Information To Have Ready: Claim Number

Number of units affected
Vehicle information on all units
Location of vehicles
Type of overspray
Claimant contact info

The Overspray Company Takes Action

Contact claimants to set up appointment for estimates and repairs.
Overspray removal team dispatched to jobsite:
- Set Up Cleaning Schedule
- Production expectations
- Appropriate crew size
- Claimant/insured’s specific needs (vacation, selling vehicle, etc.)

Setting a Reserve

Establish cleanability of overspray
Establish per vehicle cleaning price. Including administrative expenses
Multiply floor plan list by Cleaning cost

Liability Determination

Determine who is responsible for the overspray with sample analysis such as IR Spectrography.
Wind speed and direction records and other liability tests may be needed

Pre-Cleaning Inspection

Claimant and vehicle information documented.
Physical inspection of vehicle to note all pre-existing damage (surface scratches, rock chips, door dings, swirl marks, fading or oxidation).
Claimants or insured’s initials acknowledging pre-existing damage.

Overspray Removal Vs Conventional Repairs

Overspray removal efforts should not damage the clear coat or void the manufacturer’s warranty.

Nationwide Methods Developed Over The Past 25 Years

Conventional Methods Used By Body Shops And Detail Shops

Total cost of overspray removal for 1 vehicle

Cost Savings vs Conventional Repairs

Rental car
Original finish remains in tact
New cars sell as new, not discounted as damaged
Significant cost reduction vs conventional repairs by cleaning instead of repainting and replacing parts

Trim Cleaning and Supplements

In most cases trim can be successfully cleaned, especially on smooth surfaces. However, there are cases where supplements for damage are necessary. These are settlement items to note.

Convertible tops, spare tire covers and textured plastic moldings are sometimes uncleanable.
List all uncleanable items on the appropriate paperwork
Estimates can be produced by using CCC One or other estimating software.